Privacy Policy
Last updated: February 18, 2026
1. Who We Are
Island Mystiq Tours is a Jamaica-based tour operator run by Hugh Chambers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at https://islandmystiqtours.com or book a tour with us.
2. Information We Collect
Account information: When you create an account, we collect your name and email address.
Booking information: When you book a tour, we collect your name, email, phone number (optional), pickup location, number of guests, and any special requests.
Payment information: Payments are processed by Stripe. We never see or store your full card details — only a transaction reference.
Communications: If you contact us by email or WhatsApp, we retain those messages to help resolve your enquiry.
Usage data: We may collect anonymized data about how you use our website (pages visited, time on site) to improve our service.
3. How We Use Your Information
- To process and confirm your tour bookings
- To send you booking confirmations and pre-tour reminders by email
- To send you a post-tour review request (you can opt out any time)
- To respond to your customer service enquiries
- To improve our website and services
- We do not sell your personal data to third parties
- We do not use your data for targeted advertising
4. Third-Party Services
We use the following trusted third-party services to operate our platform:
- Supabase — database and authentication hosting (data stored in the EU)
- Stripe — card payment processing
- Resend — transactional email delivery
- Vercel — website hosting
Each of these services has their own privacy policy. We only share the minimum data necessary for these services to function.
5. Cookies
We use essential cookies to keep you logged in and to remember your preferences. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to log in or complete bookings.
6. Data Retention
We retain your booking records for 7 years for legal and accounting purposes. Account data is retained until you request deletion. You can request deletion of your account and personal data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (right to be forgotten)
- Opt out of marketing emails at any time via the unsubscribe link
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at prince.chambers12@gmail.com.
8. Security
We take reasonable technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), row-level security on our database, and limited access controls. No method of transmission over the internet is 100% secure, but we do our best to protect your information.
9. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated date. We recommend checking this page periodically.
11. Contact
For any privacy-related questions or requests:
- Email: prince.chambers12@gmail.com
- WhatsApp: +18762514422
- Or use our Contact page